Terms & Conditions

Three Services1

Terms & Conditions


Steve’s Airport Transfers

RESERVATIONS
Steve's Airport Transfers will not guarantee availability on any scheduled services unless an advanced booking and or payment has been made.

Internet bookings will be accepted up to an hour prior to departure.
Telephone bookings will be accepted up to 15 minutes prior to departure if payment is made at the time of booking.
Agent Bookings as per the above conditions.
In the event that seats are available at the time of departure, passengers may purchase a ticket directly from the driver.

AMENDMENTS
A booking can be changed up to 24 hours prior to your original booking departure time & is subject to seat availability. To change your booking please phone 0414 660 031.

DEPARTURES
Passengers are required to be at the departure point 5-10 minutes prior to scheduled departures.

LUGGAGE/BAGGAGE/SURFBOARDS
Includes all items which accompany passengers whilst travelling, either on board or in the luggage trailer. Steve's Airport Transfers accepts no liability for lost, stolen or damaged luggage/baggage/surfboards during transit or at pick up/drop off locations.

There is no additional cost for luggage, baggage or surfboards except where items are considered excessive or beyond limits stated above.

Prior arrangements need to be made where a passenger has more than two items of luggage larger than standard suitcase size or standard backpack size (excluding carry on bags), more than one surfboard or if the surfboard is longer than 8 feet in length.

CONDUCT
Passengers are required to conduct themselves in a manner acceptable to normal community standards. Aggressive or disorderly conduct displayed toward any other passengers or staff will not be tolerated and passengers may be refused entry or required to disembark at any time during transit.

Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

DRUGS and ALCOHOL
Steve's Airport Transfers reserves the right to refuse entry or require a passenger to disembark at any time during transit if the passenger/s appear, in the opinion of Steve's Airport Transfers, to be intoxicated or under the influence of drugs.

Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

Consumption of alcohol and illegal drugs is not permitted on Steve's Airport Transfers buses.

Smoking is not permitted on Steve's Airport Transfers buses

PASSENGERS WITH DISABILITIES/SPECIAL NEEDS
Passengers are required to advise Steve's Airport Transfers of any special needs including assistance with boarding/disembarking. We will wherever possible try to accommodate passengers needs.

Any passenger that requires more than minimal assistance from the driver to board/disembark may be required to be accompanied by a carer. Any assistance from the driver is at the driver’s discretion to avoid injury to the driver.
Registered guide dogs are welcome to travel with their owner. Prior advice when booking is requested.

UNACCOMPANIED MINORS
Internet bookings will not be accepted for unaccompanied minors. A legal guardian must be present when boarding and disembarking and relevant contact details for both guardians is required prior to departure.

In the event that a legal guardian is not present at time of disembarking and contact with the legal guardian cannot be made, the unaccompanied minor will be transported to the nearest police station for their own safety and security. Steve's Airport Transfers will not accept responsibility for the care of an unaccompanied minor beyond disembarkation.

INFANTS
An infant under the age of 4 years old travels free and must be accompanied by an adult legal guardian. Infant capsules are not available however Steve's Airport Transfers will endeavour to fit a child restraint seat if it is provided by the guardian. Contact Steve's Airport Transfers for further information.

CONDITIONS OF TRAVEL
Passengers who have purchased a ticket must present a valid reservation number to the driver prior to boarding. Failure to present a ticket or reservation number may result in refusal to board.

Passengers securing an available seat without a prior reservation will be required to pay the driver, in full, prior to boarding.

All goods carried by passengers, either in the luggage trailer or on board are at the passengers own risk. Steve's Airport Transfers does not accept liability for goods lost, stolen or damaged either during transit or at drop off/pick up locations.

Passengers warrant that any luggage or other personal effects either carried on board or in the luggage trailer will not cause, either directly or indirectly, any damage or harm to other passengers, other passengers effects or cause damage to the property of Steve's Airport Transfers.

Steve's Airport Transfers reserves the right to refuse to carry any luggage or other personal effects without justification.

Steve's Airport Transfers will endeavour to honour its commitments relating to departure and arrival times but will not be liable in the event that times are unable to be met as a result of road, traffic, weather conditions or any other event that would reasonably cause a delay.

Steve's Airport Transfers will not be liable for any losses incurred as a result of delayed departure or arrival times or for delays relating to road, traffic, weather conditions or any other event that would reasonably cause a delay.

Steve's Airport Transfers reserves the right to vary schedules and prices without notice. Bookings made prior to any changes will be honored and every endeavour will be made to notify passengers with valid bookings of changes to schedules.

Steve's Airport Transfers may refuse to allow any passenger to board or travel on any service where in the opinion of Steve's Airport Transfers that passenger is in breach of any of the terms and conditions listed.


Steve’s Mini Bus & Luxury Hire

The hire of a bus/coach by the customer for any Charter is subject to the terms & conditions set out below unless a specific written agreement is made between the customer and Steve’s Mini Bus & Luxury Hire.

CONDITIONS OF QUOTATIONS
Quotations are valid for a period of 30 days from the date supplied. All prices quoted are subject to change and any such change will be advised upon booking. Please check all details provided in this quotation to ensure that all details are correct. We accept no responsibility for the accuracy of customer itineraries. No bookings are made when a quotation is provided and Steve’s Mini Bus & Luxury Hire will not accept tentative bookings.

BOOKINGS
Customer bookings must be received in written form via e-mail or through our website. A written acceptance confirmation will be provided in return for all bus bookings.

PAYMENT
A $200 non-refundable deposit is required to secure your booking. Final payment is due 14 days prior to departure. Invoices provided on request.

Payment can be made by Cash, MasterCard & Visa.

Account Customers – an invoice will be raised prior to departure. Terms of payment are to be strictly no later than 7 days from date of invoice.

CANCELLATION / ALTERATION FEES
The following fees will be charged following the cancellation of the hire:

  • Less than 48 hours notice – 50% Cancellation Fee
  • Less than 24 hours notice – 100% Cancellation Fee
  • $80 an hour late fee

CONDUCT
Passengers are required to conduct themselves in a manner acceptable to normal community standards. Aggressive or disorderly conduct displayed toward any other passengers or staff will not be tolerated and passengers may be refused entry or required to disembark at any time during transit.

Consumption of alcohol, cigarettes and illegal drugs is not permitted on Steve’s Mini Bus & Luxury Hire buses.

Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

ADDITIONAL CHARGES
The customer agrees on booking confirmation and commencement that the price charged by Steve’s Mini Bus & Luxury Hire for provision of the services detailed will be amended for any additional time and/or distance provided on the day or total duration of the hire. Additional charges will be calculated on a pro-rata basis and will depend on the extent of the additional time provided. If additional time is requested at time of charter, a fee of $80/hour will be charged.

We do not guarantee to provide additions or amendments during hire period, any such variation will be considered only and subject to, time taken, legal driving hours, deviation from route, knowledge of the area by driver and the driver’s agreement in consultation with our Management staff. Our decision in such matters will be final.

We reserve the right to impose additional charges for cleaning the interior of any vehicle that is in our sole judgement left in an unsatisfactory manner either during or at the conclusion of a hire period. This also applies to wilful damage by passengers to either the interior or exterior of the vehicle.

CONDITIONS OF TRAVEL
All goods carried by passengers, either in the luggage trailer or on board, are at the passengers own risk. Steve’s Mini Bus & Luxury Hire does not accept liability for goods lost, stolen or damaged either during transit or at drop off/pick up locations.

Passengers warrant that any luggage or other personal effects either carried on board or in the luggage trailer will not cause, either directly or indirectly, any damage or harm to other passengers, other passengers effects or cause damage to the property of Steve’s Mini Bus & Luxury Hire.

Steve’s Mini Bus & Luxury Hire reserves the right to refuse to carry any luggage or other personal effects without justification.

Steve’s Mini Bus & Luxury Hire will endeavour to honour its commitments relating to departure and arrival times but will not be liable in the event that times are unable to be met as a result of road, traffic, weather conditions or any other event that would reasonably cause a delay.

Steve’s Mini Bus & Luxury Hire will not be liable for any losses incurred as a result of delayed departure or arrival times or for delays relating to road, traffic, weather conditions or any other event that would reasonably cause a delay.

Steve’s Mini Bus & Luxury Hire may refuse to allow any passenger to board or travel on any service where in the opinion of Steve’s Mini Bus & Luxury Hire that passenger is in breach of any of the terms and conditions listed.

Passengers are required to advise Steve’s Mini Bus & Luxury Hire of any special needs including assistance with boarding/disembarking. We will, wherever possible, try to accommodate passenger’s needs. Any passenger that requires more than minimal assistance from the driver to board/disembark may be required to be accompanied by a carer. Any assistance from the driver is at the driver’s discretion to avoid injury to the driver.

Registered guide dogs are welcome to travel with their owner. Prior advice when booking is requested.

GENERAL TERMS
The provision of bus or coach hire is subject to the current Road Transport, Passenger Vehicle and OH&S regulations issued by the appropriate authority in the State of which the hire is being conducted. Steve’s Mini Bus & Luxury Hire reserves the right to enforce its legal obligation in compliance with the law in all aspects of our hire provision irrespective of customer requests, conduct, actions or other circumstances effecting the provision of this hire.

This includes, but is not limited to our right to;

  • Refuse entry to bus/coach or require a passenger to disembark at any time during transit if the passenger/s appear, in the opinion of Steve’s Mini Bus & Luxury Hire to be intoxicated or under the influence of alcohol or drugs.
  • Stop consumption of hot food or drink, alcohol or tobacco products on the vehicle.
  • Authorise our driver to act in the best interests of his/her passenger’s safety irrespective of consequences to the hire program.
  • Ensure domestic pets are not allowed onto a vehicle unless caged correctly, and prior agreement to transport has been obtained from Steve’s Mini Bus & Luxury Hire in writing. Registered guide dogs are exempt.
  • Obey road speed restrictions irrespective of unscheduled delays in transit
  • Stop to render assistance to others when judged in the public interest for safety or rescue.
  • Report to authorities any person acting in a manner that endangers others, this could include our stopping of a hire program or may result in its cancellation.
  • Refuse to carry dangerous, flammable or illegal items/goods on any part of a passenger/person or the vehicle.
  • Determine the suitability and nature of any luggage or items intended to be carried by, or for, passengers on or within the vehicle cabin or storage areas and to refuse such items deemed as unacceptable. We take no responsibility for luggage lost or damaged whilst being handled, on tour or any time in transit; all items carried are at the owner’s risk.
  • Render first aid in the best interest of passengers and take such measures deemed necessary to enlist assistance in an emergency from any available services. Costs of such emergency service provision rest with the passenger/s.
  • Maintain legal driving hours and driver rest periods in line with current regulations.
  • Remove waiting vehicles from a hire pick up point due to passengers being overdue by time exceeding 10 minutes, with or without notification by the passenger group or representative of such a delay at our discretion. Due to other operational commitments this may result in job cancellation.
  • Any issues arising from the hire and operation of our service must be received in writing within 30 days of the hire completion date, for an official response. Hire issues or compensation claims made after this time may not receive a response.

EXCLUSION OF LIABILITY:
Steve’s Mini Bus & Luxury Hire will take all reasonable steps to provide to the customer, services outlined in this confirmation advice. Steve’s Mini Bus & Luxury Hire accepts no liability for:

  • substitution of bus or coach for reasons beyond our control.
  • any loss of enjoyment experienced by passengers due to circumstances beyond its control;
  • loss or damage to clothing and/or luggage and;
  • failure to meet connections due to unexpected delays
  • any other costs incurred by the customer and;
  • third party claims associated with the hire event
  • acts of Force Majeure

By placing your booking with Steve’s Mini Bus & Luxury Hire you acknowledge that you have read and are fully aware of our Terms and Conditions and agree to be bound by them.


Steve’s Happy Coach

BOOKING CONFIRMATIONS

Your responsibilities:
Open tickets: You must book your travel dates in advance with Steve’s Happy Coach as per details provided on your voucher. 

Tickets with booked dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Happy Coach Byron Bay directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time. It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary.

CANCELLATIONS and REFUNDS
Tour tickets are non-refundable but can be transferred to an alternate day with 24 hours notice required.

CONDUCT
Passengers are required to conduct themselves in a manner acceptable to normal community standards. Aggressive or disorderly conduct displayed toward any other passengers or staff will not be tolerated and passengers may be refused entry or required to disembark at any time during transit.

Consumption of alcohol, cigarettes and illegal drugs is not permitted on Steve’s Happy Coach buses.

Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

DRUGS and ALCOHOL
Steve’s Happy Coach reserves the right to refuse entry or require a passenger to disembark at any time during transit if the passenger/s appear, in the opinion of Steve’s Happy Coach, to be intoxicated or under the influence of drugs.

Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

Consumption of alcohol and illegal drugs is not permitted on Steve’s Happy Coach buses. Smoking is not permitted on Steve’s Happy Coach buses.

 

Steve’s Mini Bus & Luxury Hire reserves the right to vary schedules and prices without notice. Bookings made prior to any changes will be honoured and every endeavour will be made to notify passengers with valid bookings of changes to schedules.

CONDITIONS OF TRAVEL
All goods carried by passengers, either in the luggage trailer or on board, are at the passengers own risk. Happy Coach does not accept liability for goods lost, stolen or damaged either during transit or at drop off/pick up locations.

Passengers warrant that any luggage or other personal effects either carried on board or in the luggage trailer will not cause, either directly or indirectly, any damage or harm to other passengers, other passengers effects or cause damage to the property of Steve’s Happy Coach.

PASSENGERS WITH DISABILITIES/SPECIAL NEEDS
Passengers are required to advise Steve’s Happy Coach of any special needs including assistance with boarding/disembarking. We will wherever possible try to accommodate passengers needs.

Any passenger that requires more than minimal assistance from the driver to board/disembark may be required to be accompanied by a carer. Any assistance from the driver is at the driver’s discretion to avoid injury to the driver.
Registered guide dogs are welcome to travel with their owner. Prior advice when booking is requested.

UNACCOMPANIED MINORS
Internet bookings will not be accepted for unaccompanied minors. A legal guardian must be present for the entire duration of the tour.

In the event that a legal guardian is not present the unaccompanied minor will be transported to the nearest police station for their own safety and security.

INFANTS AND CHILDREN
Infants and Children under the age of 4 years old travels free and must be accompanied by an adult legal guardian. Infant capsules are not available however Steve’s Happy Coach will endeavour to fit a child restraint seat if it is provided by the guardian. Contact Steve’s Happy Coach for further information.